Last Updated: October 24, 2026
At Silver Creek Trade, customer satisfaction is important to us. We aim to provide a reliable and enjoyable shopping experience for customers purchasing our tea cups, tea mugs, travel mugs, pen mugs, and other products.
If you are not satisfied with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
We accept eligible returns within 30 days of the delivery date.
To qualify for a return:
The product must be unused and in its original condition.
The product must be returned with its original packaging and accessories, where applicable.
Proof of purchase or an order confirmation must be provided.
The return request must be submitted within 30 days of delivery.
Products that have been used, intentionally damaged, or altered after delivery may not be eligible for return unless required by applicable law.
2. How to Request a Return
To initiate a return, please contact our customer support team:
- Email: support@silvercreektrade.com
- US Office: +1 470-671-2092
- UK Office: +447456083650
Please include:
Your full name.
Your order number.
The product you wish to return.
The reason for your return.
Photos of the product if it arrived damaged, defective, or incorrect.
Our customer support team will review your request and provide return instructions.
Please contact us before sending any item back. A return shipping address and instructions will be provided after your return request has been reviewed.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or other relevant information to verify the issue.
For verified issues, we will offer an appropriate replacement or refund in accordance with applicable law.
4. Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund request.
If approved:
Refunds will be issued to the original payment method where possible.
We aim to process approved refunds within 5–10 business days.
Additional time may be required for your bank or payment provider to reflect the refunded amount.
5. Return Shipping Costs
For returns due to a change of mind or an incorrectly selected product, the customer is responsible for return shipping costs.
If the return is due to a damaged, defective, or incorrect item caused by our error, Silvercreektrade will cover reasonable return shipping expenses or provide an alternative solution.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or otherwise agreed.
6. Non-Returnable Items
The following items may not qualify for standard change-of-mind returns:
Products damaged through misuse or improper handling.
Products that have been used and cannot reasonably be resold for hygiene or safety reasons.
Customized or personalized products, where clearly disclosed before purchase.
Items returned without required proof of purchase.
Items submitted outside the stated return period.
These restrictions do not limit any rights customers may have under applicable consumer protection laws.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at support@silvercreektrade.com.
Orders that have not yet shipped may be eligible for cancellation.
If your order has already shipped, you may need to follow our return procedure after delivery.
Where an order cannot be shipped within the applicable promised shipping period, customers will be offered the options required by applicable law.
8. Exchanges
If you wish to exchange an item for another size, color, style, or product, please contact our support team.
Exchange requests are subject to product availability and return eligibility.
9. Lost or Delayed Packages
If your order is delayed or has not arrived, please contact us with your order number.
We will assist you in reviewing the shipment information and coordinating with the shipping provider where appropriate.
If an order cannot be fulfilled or delivered as required, applicable cancellation and refund rights will be honored.
10. Contact Us
For questions regarding returns, refunds, cancellations, or exchanges, please contact:
- Contact Person: Jonjithung Lawrence Patton
- Email: support@silvercreektrade.com
- US Office: +1 4706712092
- UK Office: +447456083650
Thank you for shopping with Silver Creek Trade. We appreciate your business and look forward to serving you.