Last Updated: October 24, 2026
Welcome to Silver Creek Trade. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Silver Creek Trade collects, uses, shares, and safeguards your information when you visit our website, purchase our products, or interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information: Your name, email address, phone number, billing address, and shipping address.
Order Information: Details about the products you purchase, order history, and transaction information.
Payment Information: Payment details processed securely through third-party payment service providers.
Technical Information: IP address, browser type, device information, and website usage data.
Communication Information: Messages, inquiries, and feedback you send to our customer support team.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill orders for tea cups, tea mugs, travel mugs, pen mugs, and other available products.
Provide order confirmations, shipping notifications, and delivery updates.
Respond to customer inquiries and support requests.
Improve our website, products, and shopping experience.
Prevent fraudulent transactions and maintain website security.
Send promotional communications where permitted by law and your preferences.
Comply with applicable legal and regulatory obligations.
3. Payment Security
Silvercreektrade uses third-party payment processing services to facilitate online transactions.
Payment details are handled according to the security practices of the relevant payment providers. We take reasonable measures to protect customer information and do not intentionally store complete payment card information on our own systems.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember customer preferences, analyze website traffic, and support relevant advertising where applicable.
You can manage or disable certain cookies through your browser settings. Disabling cookies may affect some website features.
5. Sharing Your Information
We may share necessary personal information with trusted service providers, including:
Payment processing companies.
Shipping and delivery providers.
Website hosting and technical support services.
Analytics and marketing service providers, where applicable.
Government authorities when required by applicable law.
We do not share customer personal information with unrelated third parties except as described in this policy or as permitted or required by law.
6. Data Protection and Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and meet applicable legal requirements.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
Request access to personal information we maintain about you.
Request corrections to inaccurate personal information.
Request deletion of eligible personal information.
Withdraw consent for certain processing activities.
Opt out of certain marketing communications.
Exercise other privacy rights available under applicable law.
To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Silvercreektrade is not responsible for the privacy practices or content of external websites.
We encourage customers to review the privacy policies of any third-party services they use.
10. Children’s Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
Silvercreektrade may update this Privacy Policy from time to time to reflect changes in business practices, website functionality, or applicable laws.
Any updates will be published on this page with a revised “Last Updated” date. We will provide additional notice where required by applicable law.
12. Contact Information
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
- Contact Person: Jonjithung Lawrence Patton
- Email: support@silvercreektrade.com
- US Office: +1 4706712092
- UK Office: +447456083650
Thank you for trusting Silver Creek Trade.